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QUEENSWAY PLAZA
Queensway Plaza, 93 Queensway, Hong Kong
10:00am – 9:00pm
CUSTOMER SERVICE
Fashion
Facesss
Shoespace
CENTRAL
59 Queen's Road, Hong Kong
10:30am – 10:00pm
QUEENSWAY PLAZA
Queensway Plaza, 93 Queensway, Hong Kong
10:00am – 9:00pm
QUEENSWAY PLAZA
Queensway Plaza, 93 Queensway, Hong Kong
10:00am – 9:00pm
OCEAN TERMINAL
Shop 202, Ocean Terminal, Harbour City, Hong Kong
10:00am – 10:00pm
QUEENSWAY PLAZA
Queensway Plaza, 93 Queensway, Hong Kong
10:00am – 9:00pm
QUEENSWAY PLAZA
Queensway Plaza, 93 Queensway, Hong Kong
10:00am – 9:00pm
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CONTACT US

ADDRESS
2/F, Queensway Plaza, 93 Queensway, Hong Kong

GENERAL ENQUIRIES
+852 2118 3599

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NEWS ARCHIVE
TERMS & CONDITIONS
LAB CONCEPT / FACESSS /
SHOESPACE / TOPSHOP TOPMAN
  • INTELLECTUAL PROPERTY
  • GOVERNING LAW AND JURISDICTION
  • DISCLAIMER
TOPSHOP / TOPMAN GIFT CARD
TOPSHOP / TOPMAN STUDENT DISCOUNT
LAB CONCEPT / FACESSS / SHOESPACE / TOPSHOP TOPMAN

Thank you for visiting Lab Concept (Hong Kong) Limited ("Lab Concept," "we," "us") website(s) (the "Site" or "Sites"). Access to and use of the Site and related services (collectively, the "Services") are made available to you in accordance with the following Terms of Service and any other rules posted on the Site (collectively, the "Terms of Service" or "TOS").

We will collect, use and store any personal data provided by you in accordance with our Privacy Policy.

This agreement does not acknowledge any relationship between you and Lab Concept (partnership, collaboration, employment, or otherwise). It does not entitle you to hold yourself as a representative of Lab Concept.

Lab Concept reserves the right to make changes to the Site, related policies and agreements, the Privacy Policy and this TOS at any time. Please visit this page from time to time to check for any updates or changes to the said policies and agreements, the Privacy Policy and the TOS (including the said rules and policies and the Privacy Policy).

If you have any comment about the Site or this TOS please contact Lab Concept general enquiries: 852- 2118 6008.

INTELLECTUAL PROPERTY
All software and "Content" (which is defined as, or includes, any text, audio or music, video, graphics, photographs, and image) are the intellectual property of Lab Concept and are protected by intellectual property and copyright laws and international treaty provisions.

The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorized by Lab Concept and/or its third party licensors. You may not distribute, reproduce, publish, sell or license or use any Content contained within the Site for any purpose without prior consent or authorization of Lab Concept. Any such unauthorized actions may result in civil consequences or criminal penalties.

Lab Concept reserves the right to withdraw or amend any item of the Services without prior notice. We will not be liable if for any reason the Site is interrupted, suspended or otherwise unavailable at any time and for any period.

GOVERNING LAW AND JURISDICTION
The TOS, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with the TOS.

DISCLAIMER
All information contained in this website is for reference only. Lab Concept do not warrant or represent that the information here is correct, complete or up-to-date, and disclaims any liability whatsoever for any loss or damage howsoever arising from or in reliance upon the content of this website.

TOPSHOP / TOPMAN GIFT CARD
  1. "TOPSHOP TOPMAN" is managed under licence by Lab Concept (HK) Ltd
  2. The issue of this Gift card is subject to the terms and conditions which can be viewed at labconcepthk.com/terms.
  3. By purchasing or using this Gift Card denominated in Hong Kong Dollars (HKD) you accept the following Terms of Use.
  4. This Gift Card is redeemable by the Gift Card holder as full or part payment for goods and services only in TOPSHOP TOPMAN stores and affiliated boutiques in Hong Kong.
  5. This Gift Card cannot be redeemed, returned or exchanged for cash. Any remaining balance can only be redeemed in whole or part against future purchases.
  6. Please record your gift card serial number and keep it in a secret and secure place.
  7. You must maintain secure possession of this Gift Card at all times. We are not responsible or liable if this Gift Card is used without your permission. If this Gift Card is lost, stolen, defaced or damaged, please contact our customer care number on +852 2118 5353 and quote your Gift Card serial number. A replacement Gift Card may be issued at our discretion and is subject to presentation of personal identification at any TOPSHOP TOPMAN store.
  8. This Gift Card is valid for twelve (12) months from the date of purchase. Any remaining Gift Card balance will be forfeited upon expiry.
  9. You can check this Gift Card's balance and expiry date at any TOPSHOP TOPMAN in Hong Kong.
  10. Any return or exchange of goods purchased with this Gift Card will be subject to our Refund and Exchange Policy which may be accessed at labconcepthk.com/returns.
  11. Any personal data you provide us in purchasing or using this Gift Card will be subject to our Privacy Policy which may be accessed at labconcepthk.com/privacy.
  12. If found, please return to any TOPSHOP TOPMAN store in Hong Kong.
  13. We reserve the right of final decision in the case of any dispute. The terms and conditions of the Gift Card are governed by the laws of Hong Kong (SAR).
TOPSHOP / TOPMAN STUDENT DISCOUNT
  1. Discount only available on presentation of valid student ID card
  2. Discount is not available in conjunction with other promotions or Sale items
  3. Only available to students who are 18 years old or above on date of purchase
PRIVACY POLICY
LAB CONCEPT / FACESSS / SHOESPACE
  • GENERAL
  • YOUR PERSONAL INFORMATION AND HOW WE USE IT
  • SECURITY AND PROTECTION OF YOUR INFORMATION
  • DISCLOSURE OF YOUR PERSONAL INFORMATION
  • OUR CORPORATE POLICY
  • CHILDREN
  • DISCLAIMER
TOPSHOP TOPMAN
  • GENERAL
  • YOUR PERSONAL INFORMATION AND HOW WE USE IT
  • SECURITY AND PROTECTION OF YOUR INFORMATION
  • DISCLOSURE OF YOUR PERSONAL INFORMATION
  • OUR CORPORATE POLICY
  • CHILDREN
  • DISCLAIMER
LAB CONCEPT / FACESSS / SHOESPACE

GENERAL
Respecting and protecting the privacy of its online visitors is important to Lab Concept (Hong Kong) Limited and its related companies (including all subsidiary, affiliates companies, holding companies and companies in common control) (collectively," "we" or "us"). The Privacy Policy will help you understand how we collect, use and safeguard your personal data in our interactions with you.

Throughout this Private policy, the term "personal data" means any data relating directly or indirectly to you, from which it is practicable for your identity to be directly or indirectly ascertained, and in a form in which access to or processing of the data is practicable.

By visiting any website owned and operated by us (including labconcepthk.com) (collectively, our "Site") ") or providing us with your personal data via other means (including via our physical stores or telephone enquiries number, or via marketing programmes, you agree that we will collect, use and store your personal data in accordance with this Privacy Policy, as amended from time to time. This Privacy Policy is incorporated into and forms part of our Terms of Service.

In the event of any discrepancy between the English language version of this Privacy Policy and a translation of the Privacy Policy, the English language version will prevail.

YOUR PERSONAL INFORMATION AND HOW WE USE IT
The Company collects personal information to ensure we can fulfill our service promises and offer you a personal experience online and in our mall.

    We use your personal details for the following purposes:
  • responding to your enquiries;
  • matching personal information with information you provided in our mall;
  • fulfilling your orders for products and services, order processing and payment clearing (if any);
  • offering benefits and privileges to registered members including those extended by our group companies;
  • sending you email or printed communications about new products, events or promotions happening online or in store, which may include joint marketing schemes with other parties.

We will only send you communication based on your email and communication preferences. You can unsubscribe the emails or printed communications at any time by emailing customercare@labconcepthk.com or write to Privacy Officer, Lab Concept, 30/F, One Island South, 2 Heung Yip Road, Wong Chuk Hang, Hong Kong, or in the case of emails, click the [unsubscribe] link at the bottom of the email.

  • analysing trends and shopping behaviour as well as conducting customer surveys to continuously improve our offerings and services.

Finally, we automatically collect anonymous data relating to your online session to gather statistical information on our server's usage and to help us better meet your demands and expectations. This may include but is not limited to your browser type and version, your operating system and your IP address and/or domain name. (the "Purposes")

Likewise, you may check whether we hold any of your personal data and, if so, may also request access, update, correct or request a copy of your personal data held by us. You are also aware of your right to disallow access or use of your personal data by us, and be informed of action taken in response to any such request. You may make the aforementioned request by writing to us.

Address:30/F, One Island South, 2 Heung Yip Road, Wong Chuk Hang, Hong Kong
Email address: customercare@labconcepthk.com

    Please note that:
  • We may transfer, use and store your Personal data outside your country of residence for the Purposes and in accordance with this Privacy Policy.
  • Providing your personal data is optional. If you do not provide your personal data to use we may not be able to provide some of our services and features to you.
  • Subject to where otherwise required or permitted by law to protect your interests we will only retain your personal data for as long as it is necessary to (a) fulfil the Purposes, and (b) erase any of your personal data that we have stored as soon as reasonably practicable if you choose to delete your account with us.
  • You may from time to time provide her with various third parties' personal data (for instance in relation to the receipt of benefits from us). You agree that you have obtained the relevant third parties' consent to provide us with their personal data.

SECURITY AND PROTECTION OF YOUR INFORMATION
We may use your personal information to provide our customer services. Access to such information is protected by physical, electronic and managerial measures and we therefore limit the access to your information to our employees and agents who need it to do their jobs.

DISCLOSURE OF YOUR PERSONAL INFORMATION
Your personal information held by the Company will be kept confidential but we may disclose information to the following parties, where such disclosure is necessary to satisfy the purpose, or a directly related purpose, for which the data was collected:

  • any subsidiaries, or affiliates of, or companies controlled by, or under common control with the Company provided that all your sensitive data will not be provided by us to any of such companies unless your consent is obtained;
  • any person or company who is acting for or on behalf of the Company, or jointly with the Company, in respect of the purpose or a directly related purpose for which the data was provided by you;
  • any other person or company who is under a duty of confidentiality to the Company and has undertaken to keep such information confidential, provided such person or company has a legitimate right to such information.

We do not provide your personal data to any third parties unless your prior express consent is obtained. We may transfer anonymous and aggregated data to third parties from time to time which may include your personal data in an anonymous format and which does not (and is not able to) identify you in anyway.

Your personal data may also be disclosed to any person or persons pursuant to any statutory or contractual obligations or as required by court of law, provided such person or persons shall be able to prove the required right/authority to access such information. In addition, your personal data may be disclosed under any of the circumstances described in Part VIII of the Ordinance as exemption from the provisions of the Ordinance.

OUR CORPORATE POLICY
The Company shall fully comply with the obligations and requirements of the Ordinance. Our officers, management and staff members shall, at all times, respect the confidentiality of and endeavour to keep safe any and all personal data collected and / or stored and / or transmitted and / or used for, or on behalf of, the Company.

The Company shall endeavour to ensure all collection, storage, transmission and other handling of usage of personal data shall be done in accordance with the obligations and requirements of the Ordinance.

CHILDREN
We do not use our Site to knowingly solicit any personal data or information from persons under the age of 18. If you are under 18, by visiting our Site you agree that you have informed your parents or guardians about the Privacy Policy prior to such registration or use by you in accordance with the terms of the Privacy Policy. The Site is not marketed to and does not knowingly collection or maintain personal data from children under 13.

DISCLAIMER
We reserve the right to amend this Privacy Policy at any time and will place any such amendments on this page. Any changes to this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy on our website. In any event, by continuing to use this page following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Policy, as it may be amended from time to time, in whole or part, you must terminate your use of our website. This Privacy Policy is not intended to, nor does it, create any contractual rights whatsoever or any other legal rights, nor does it create any obligations on the Company in respect of any other party or on behalf of any party. Any information provided in the Site to you is for reference only and we do not assume any liability or responsibility for the correctness thereof unless it is due to our willful default. In case you use this Site to transact any order for products and services, to process order or to effect payment, the same is subject to other terms and conditions associated therewith. Nothing in this policy statement shall limit the rights of data subjects under the Ordinance

TOPSHOP TOPMAN

GENERAL
Respecting and protecting the privacy of its online visitors is important to Lab Concept (Hong Kong) Limited and its related companies (including all subsidiary, affiliates companies, companies controlled by or companies under common control) (collectively," "we" or "us"). The Privacy Policy will help you understand how we collect, use and safeguard your personal data in our interactions with you.

Throughout this Private policy, the term "personal data" means any data relating directly or indirectly to you, from which it is practicable for your identity to be directly or indirectly ascertained, and in a form in which access to or processing of the data is practicable.

By visiting any website owned and operated by us (including labconcepthk.com) (collectively, our "Site") ") or providing us with your personal data via other means (including via our physical stores or telephone enquiries number, or via marketing programmes, you agree that we will collect, use and store your personal data in accordance with this Privacy Policy, as amended from time to time. This Privacy Policy is incorporated into and forms part of our Terms of Service.

In the event of any discrepancy between the English language version of this Privacy Policy and a translation of the Privacy Policy, the English language version will prevail.

YOUR PERSONAL INFORMATION AND HOW WE USE IT
The Company collects personal information to ensure we can fulfill our service promises and offer you a personal experience online and in our mall.

    We use your personal details for the following purposes:
  • responding to your enquiries;
  • matching personal information with information you provided in our mall;
  • fulfilling your orders for products and services, order processing and payment clearing (if any);
  • offering benefits and privileges to registered members including those extended by our group companies and Top Shop/Top Man whose registered office is at Colegrave House, 70 Berners Street London W1T 3NL ("Top Shop").
  • sending you email or printed communications about new products, events or promotions happening online or in store, which may include joint marketing schemes with other parties.

We will only send you communication based on your email and communication preferences. You can unsubscribe the emails or printed communications at any time by emailing tscustomercare@labconcepthk.com or write to Privacy Officer, Lab Concept, 30/F, One Island South, 2 Heung Yip Road, Wong Chuk Hang, Hong Kong, or in the case of emails, click the [unsubscribe] link at the bottom of the email.

  • analysing trends and shopping behaviour as well as conducting customer surveys to continuously improve our offerings and services.

Finally, we automatically collect anonymous data relating to your online session to gather statistical information on our server's usage and to help us better meet your demands and expectations. This may include but is not limited to your browser type and version, your operating system and your IP address and/or domain name. (the "Purposes")

Likewise, you may check whether we hold any of your personal data and, if so, may also request access, update, correct or request a copy of your personal data held by us. You are also aware of your right to disallow access or use of your personal data by us, and be informed of action taken in response to any such request. You may make the aforementioned request by writing to us.

Address:30/F, One Island South, 2 Heung Yip Road, Wong Chuk Hang, Hong Kong
Email address: tscustomercare@labconcepthk.com

    Please note that:
  • We may transfer, use and store your Personal data outside your country of residence for the Purposes and in accordance with this Privacy Policy.
  • Providing your personal data is optional. If you do not provide your personal data to use we may not be able to provide some of our services and features to you.
  • Subject to where otherwise required or permitted by law to protect your interests we will only retain your personal data for as long as it is necessary to (a) fulfil the Purposes,unless a longer retention period is required or permitted by law and (b) erase any of your personal data that we have stored as soon as reasonably practicable if you choose to delete your account with us.
  • You may from time to time provide us with various third parties' personal data (for instance in relation to the receipt of benefits from us). You agree that you have obtained the relevant third parties' consent to provide us with their personal data.

SECURITY AND PROTECTION OF YOUR INFORMATION
We may use your personal information to provide our customer services. Access to such information is protected by physical, electronic and managerial measures and we therefore limit the access to your information to our employees and agents who need it to do their jobs.

DISCLOSURE OF YOUR PERSONAL INFORMATION
Your personal information held by the Company will be kept confidential but we may disclose information to the following parties, where such disclosure is necessary to satisfy the purpose, or a directly related purpose, for which the data was collected:

  • any subsidiaries, or affiliates of, or companies controlled by, or under common control with the Company and Top Shop provided that all your sensitive data will not be provided by us to any of such companies or to Top Shop unless your consent is obtained;
  • any person or company who is acting for or on behalf of the Company, or jointly with the Company, in respect of the purpose or a directly related purpose for which the data was provided by you;
  • any other person or company who is under a duty of confidentiality to the Company and has undertaken to keep such information confidential, provided such person or company has a legitimate right to such information.

We do not provide your personal data to any third parties unless your prior express consent is obtained. We may transfer anonymous and aggregated data to third parties from time to time which may include your personal data in an anonymous format and which does not (and is not able to) identify you in anyway.

Your personal data may also be disclosed to any person or persons pursuant to any statutory or contractual obligations or as required by court of law, provided such person or persons shall be able to prove the required right/authority to access such information. In addition, your personal data may be disclosed under any of the circumstances described in Part VIII of the Ordinance as exemption from the provisions of the Ordinance.

OUR CORPORATE POLICY
The Company shall fully comply with the obligations and requirements of the Ordinance. Our officers, management and staff members shall, at all times, respect the confidentiality of and endeavour to keep safe any and all personal data collected and / or stored and / or transmitted and / or used for, or on behalf of, the Company.

The Company shall endeavour to ensure all collection, storage, transmission and other handling of usage of personal data shall be done in accordance with the obligations and requirements of the Ordinance.

CHILDREN
We do not use our Site to knowingly solicit any personal data or information from persons under the age of 18. If you are under 18, by visiting our Site you agree that you have informed your parents or guardians about the Privacy Policy prior to such registration or use by you in accordance with the terms of the Privacy Policy. The Site is not marketed to and does not knowingly collection or maintain personal data from children under 13.

DISCLAIMER
We reserve the right to amend this Privacy Policy at any time and will place any such amendments on this page. Any changes to this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy on our website. In any event, by continuing to use this page following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Policy, as it may be amended from time to time, in whole or part, you must terminate your use of our website. This Privacy Policy is not intended to, nor does it, create any contractual rights whatsoever or any other legal rights, nor does it create any obligations on the Company in respect of any other party or on behalf of any party. Any information provided in the Site to you is for reference only and we do not assume any liability or responsibility for the correctness thereof unless it is due to our willful default. In case you use this Site to transact any order for products and services, to process order or to effect payment, the same is subject to other terms and conditions associated therewith. Nothing in this policy statement shall limit the rights of data subjects under the Ordinance.

RETURN AND EXCHANGE POLICY
LAB CONCEPT / FACESSS / SHOESPACE
  • COMPLIANCE WITH LAB CONCEPT STORE OPERATIONS POLICIES
  • RETURNS OR EXCHANGES
  • SELLABLE CONDITION
  • EXCLUDED ITEMS
  • REFUNDS
  • RETURN OF DEFECTIVE MERCHANDISE
  • REPAIRS
  • EXCHANGES
  • GIFT RETURNS
  • CONTACT US
TOPSHOP TOPMAN
  • COMPLIANCE WITH LAB CONCEPT STORE OPERATIONS POLICIES
  • RETURNS OR EXCHANGES
  • SELLABLE CONDITION
  • EXCLUDED ITEMS
  • REFUNDS
  • RETURN OF DEFECTIVE MERCHANDISE
  • REPAIRS
  • EXCHANGES
  • GIFT RETURNS
  • CONTACT US
LAB CONCEPT / FACESSS / SHOESPACE

This Returns Policy applies to purchases with Lab Concept.

COMPLIANCE WITH LAB CONCEPT STORE OPERATIONS POLICIES
Any customer who violates or abuses Lab Concept Returns Policy (including without limitation demonstrating a high incidence of returns of Merchandise after purchase), or engages in inappropriate behaviour (including without limitation abuse of Lab Concept staff), or illegal activities (including parallel importing or passing off of Product purchased at Lab Concept by the customer) may suffer the following consequences:

  • The customer may be blacklisted by Lab Concept;
  • Lab Concept may not accept future orders from the customer;
  • Lab Concept may decline the customer's request to return or exchange any Merchandise;

The decision as to whether a customer has violated or abused Lab Concept Returns Policy or engaged in inappropriate behaviour remains within Lab Concept's sole discretion and its decision shall be final. Suspected illegal activities will be referred to Lab Concept's legal department for further investigation and action.

RETURNS OR EXCHANGES
Unless otherwise stated, this Returns Policy applies to in-Store purchases.

Merchandise may be exchanged (subject to stock availability) or returned within 7 days of purchase (in the case of in-Store purchases) of Merchandise provided that:

  1. all tags, certificates, warranties, care instructions, product labeling, authenticity cards, extra buttons, hangers, dust bags and boxes (in the case of shoes) are intact and returned together with the Merchandise;
  2. the original invoice is presented;
  3. the Merchandise does not fall within the category of "Excluded Items" as defined below;
  4. the Merchandise is in Sellable Condition as defined below; and
  5. a completed returns form is presented (only for returns or exchanges on orders made in China).

Returns or exchanges outside 7 days of purchase or receipt of Merchandise (as the case may be) may be accepted at the sole discretion of Lab Concept.

SELLABLE CONDITION
"Sellable Condition" means that the Merchandise is still in its original packaging with the original labels, garment tags, price tags and return tags still attached; that the Merchandise is unworn, unused, unwashed, unaltered and in the condition originally sold (in the case of shoes that the soles are not scratched or dirty); and that the Merchandise is not damaged in any way.

The decision as to whether the Merchandise is in Sellable Condition remains within Lab Concept's sole discretion and its decision shall be final.

EXCLUDED ITEMS
No return or exchange will be accepted for jewellery, vintage jewellery, watches, vintage watches, luxury handphones, luxury headsets or men's luxury accessories, lingerie, men's underwear, hosiery, pillows, swimwear, fur, bespoke or made-to-measure Merchandise, custom orders, vintage Merchandise, antiques, unsealed CDs, DVDs, tapes or other recording media, software or videos, unique or fragile Merchandise invoiced as "no refund" "no return no exchange", or perishable goods, including food, beverages, hampers, and cosmetics, personal grooming products and fragrances that are not in Sellable Condition (specifically Merchandise in the cosmetics, grooming or fragrance category will not be accepted for return if the packaging has been opened), (the "Excluded Items").

The only exception permitted in the case of Excluded Items is in the case of faulty or damaged items ("Defective Merchandise"). In this case the Merchandise will be returned to the Supplier or for independent assessment by a third party to determine whether the Merchandise is defective. Merchandise damaged as a result of fair wear and tear will not be accepted as defective. If the Merchandise is determined to be Defective Merchandise, the customer will be entitled to repair or full refund as appropriate within the circumstances at the sole expense of the Supplier. Lab Concept will use its best efforts to secure such repairs or refund on behalf of the customer but accepts no liability whatsoever howsoever arising for the defective items supplied by the Supplier.

REFUNDS
Refunds will be made for the original purchase amount on presentation by the customer of the original invoice within 7 days of purchase.

Any free promotional gift issued with the returned Merchandise must also be returned.

RETURN OF DEFECTIVE MERCHANDISE
For in-Store purchases, any Defective Merchandise must be presented at the relevant counter of purchase at Lab Concept with the original invoice within 7 days of purchase and must be photographed by Lab Concept staff on receipt and return to the customer. Customers must sign a waiver to indicate their acceptance that Lab Concept assumes no liability in respect of the Defective Merchandise but will present it for inspection to the Supplier or an independent third party for assessment. This procedure is known as the "in and out waiver" procedure.

REPAIRS
Customers may present Merchandise that has been damaged after purchase for repair by the Supplier at the customer's sole cost provided that the customer agrees to accept Lab Concept's "in and out waiver" procedure pursuant to which the customer signs a waiver to indicate their acceptance that Lab Concept assumes no liability in respect of the damaged Merchandise but will present it for inspection to the Supplier for assessment for repair and quotation for the customer's approval and at the customer's sole cost. Lab Concept will only undertake repairs requiring replacement of spare parts for current season Merchandise purchased from Ladies Shoes and Accessory departments.

EXCHANGES
Customers are permitted to exchange Merchandise other than Excluded Items for a different size in the same colour and style based on stock availability. If a different size is unavailable then an alternative style and colour may be considered. If the customer selects Merchandise of lower value than the original Merchandise purchased then a refund will be issued.

GIFT RETURNS
Merchandise that has been purchased as a Gift may be exchanged or returned within 7 days of purchase (in the case of in-Store purchases) provided that:

  1. all certificates, warranties, care instructions, product labeling, dust bags and boxes (in the case of shoes) are intact and returned together with the Gift;
  2. the original receipt is presented;
  3. the Gift is in Sellable Condition; and
  4. the Gift does not fall within the category of Excluded Items.

Returns or exchanges outside 7 days of purchase (in the case of in-Store purchases) shall be accepted at the sole discretion of Lab Concept.

CONTACT US
Please contact Customer Care team at customercare@labconcepthk.com regarding questions about this Returns Policy.

TOPSHOP TOPMAN

This Returns Policy applies to purchases with TOPSHOP TOPMAN.

COMPLIANCE WITH TOPSHOP TOPMAN STORE OPERATIONS POLICIES
Any customer who violates or abuses TOPSHOP TOPMAN Returns Policy (including without limitation demonstrating a high incidence of returns of Merchandise after purchase), or engages in inappropriate behaviour (including without limitation abuse of TOPSHOP TOPMAN staff), or illegal activities (including parallel importing or passing off of Product purchased at TOPSHOP TOPMAN by the customer) may suffer the following consequences:

  • The customer may be blacklisted by TOPSHOP TOPMAN;
  • TOPSHOP TOPMAN may not accept future orders from the customer;
  • TOPSHOP TOPMAN may decline the customer's request to return or exchange any Merchandise;

The decision as to whether a customer has violated or abused TOPSHOP TOPMAN Returns Policy or engaged in inappropriate behaviour remains within Lab Concept (Hong Kong) Limited, ("Lab Concept") (as management licensee ) and/ or TOPSHOP TOPMAN's sole discretion and its decision shall be final. Suspected illegal activities will be referred to Lane Crawford Joyce Group's legal department for further investigation and action pursuant to the management licence granted to Lab Concept (a Group company of the Lane Crawford Joyce Group) by TOPSHOP TOPMAN

RETURNS OR EXCHANGES
Unless otherwise stated, this Returns Policy applies to in-Store purchases.

Merchandise may be exchanged (subject to stock availability) or returned within 30 days of purchase (in the case of in-Store purchases) of Merchandise provided that:

  1. all tags, certificates, warranties, care instructions, product labeling, authenticity cards, extra buttons, hangers, dust bags and boxes (in the case of shoes) are intact and returned together with the Merchandise;
  2. the original invoice is presented;
  3. the Merchandise does not fall within the category of "Excluded Items" as defined below;
  4. the Merchandise is in Sellable Condition as defined below; and
  5. a completed returns form is presented (only for returns or exchanges on orders made in China).

Returns or exchanges outside 30 days of purchase or receipt of Merchandise (as the case may be) may be accepted at the sole discretion of Lab Concept Concept .

SELLABLE CONDITION
"Sellable Condition" means that the Merchandise is still in its original packaging with the original labels, garment tags, price tags and return tags still attached; that the Merchandise is unworn, unused, unwashed, unaltered and in the condition originally sold (in the case of shoes that the soles are not scratched or dirty); and that the Merchandise is not damaged in any way.

The decision as to whether the Merchandise is in Sellable Condition remains within Lab Concept's and/or TOPSHOP TOPMAN's sole discretion and their decision shall be final.

EXCLUDED ITEMS
No return or exchange will be accepted for jewellery, vintage jewellery, watches, vintage watches, luxury handphones, luxury headsets or men's luxury accessories, lingerie, leggings, men's underwear, hosiery, pillows, swimwear, fur, bespoke or made-to-measure Merchandise, custom orders, vintage Merchandise, antiques, unsealed CDs, DVDs, tapes or other recording media, software or videos, unique or fragile Merchandise invoiced as "no refund" "no return no exchange", or perishable goods, including food, beverages, hampers, and cosmetics, personal grooming products and fragrances that are not in Sellable Condition (specifically Merchandise in the cosmetics, grooming or fragrance category will not be accepted for return if the packaging has been opened), (the "Excluded Items").

The only exception permitted in the case of Excluded Items is in the case of faulty or damaged items ("Defective Merchandise"). In this case the Merchandise will be returned to TOPSHOP TOPMAN or for independent assessment by a third party to determine whether the Merchandise is defective. Merchandise damaged as a result of fair wear and tear will not be accepted as defective. If the Merchandise is determined to be Defective Merchandise, the customer will be entitled to repair or full refund as appropriate within the circumstances at the sole expense of the Supplier. Lab Concept will use its best efforts to secure such repairs or refund on behalf of the customer but accepts no liability whatsoever howsoever arising for the defective items supplied by TOP TOPSHOP TOPMAN.

REFUNDS
Refunds will be made for the original purchase amount on presentation by the customer of the original invoice within 30 days of purchase.

Any free promotional gift issued with the returned Merchandise must also be returned.

RETURN OF DEFECTIVE MERCHANDISE
For in-Store purchases, any Defective Merchandise must be presented at the relevant counter of purchase at TOPSHOP TOPMAN with the original invoice within 30 days of purchase and must be photographed by TOPSHOP TOPMAN staff on receipt and return to the customer. Customers must sign a waiver to indicate their acceptance that Lab Concept and/or TOPSHOP TOPMAN assume no liability in respect of the Defective Merchandise but Lab Concept will present it for inspection to TOPSHOP TOPMAN or an independent third party for assessment. This procedure is known as the "in and out waiver" procedure.

REPAIRS
Customers may present Merchandise that has been damaged after purchase for repair by TOPSHOP TOPMAN at the customer's sole cost provided that the customer agrees to accept the "in and out waiver" procedure pursuant to which the customer signs a waiver to indicate their acceptance that Lab Concept and/or TOPSHOP TOPMAN assumes no liability in respect of the damaged Merchandise but Lab Concept will present it for inspection to TOPSHOP TOPMAN for assessment for repair and quotation for the customer's approval and at the customer's sole cost. TOPSHOP TOPMAN will only undertake repairs requiring replacement of spare parts for current season Merchandise purchased from Ladies Shoes and Accessory departments.

EXCHANGES
Customers are permitted to exchange Merchandise other than Excluded Items for a different size in the same colour and style based on stock availability. If a different size is unavailable then an alternative style and colour may be considered. If the customer selects Merchandise of lower value than the original Merchandise purchased then a refund will be issued.

GIFT RETURNS
Merchandise that has been purchased as a Gift may be exchanged or returned within 30 days of purchase (in the case of in-Store purchases) provided that:

  1. all certificates, warranties, care instructions, product labeling, dust bags and boxes (in the case of shoes) are intact and returned together with the Gift;
  2. the original receipt is presented;
  3. the Gift is in Sellable Condition; and
  4. the Gift does not fall within the category of Excluded Items.

Returns or exchanges outside 30 days of purchase (in the case of in-Store purchases) shall be accepted at the sole discretion of Lab Concept and/or TOPSHOP TOPMAN.

CONTACT US
Please contact Customer Care team at tscustomercare@labconcepthk.com regarding questions about this Returns Policy.