Privacy Policy

LAB CONCEPT / FACESSS / SHOESPACE

General

Respecting and protecting the privacy of its online visitors is important to LAB Concept (Hong Kong) Limited and its related companies (including all subsidiary, affiliates companies, holding companies and companies in common control) (collectively,” “we” or “us”). The Privacy Policy will help you understand how we collect, use and safeguard your personal data in our interactions with you.

Throughout this Private policy, the term "personal data" means any data relating directly or indirectly to you, from which it is practicable for your identity to be directly or indirectly ascertained, and in a form in which access to or processing of the data is practicable.

By visiting any website owned and operated by us (including labconcepthk.com) (collectively, our “Site”) ”) or providing us with your personal data via other means (including via our physical stores or telephone enquiries number, or via marketing programmes, you agree that we will collect, use and store your personal data in accordance with this Privacy Policy, as amended from time to time. This Privacy Policy is incorporated into and forms part of our Terms of Service.

In the event of any discrepancy between the English language version of this Privacy Policy and a translation of the Privacy Policy, the English language version will prevail.

Your Personal Information and How We Use It

The Company collects personal information to ensure we can fulfill our service promises and offer you a personal experience online and in our mall.

  • We use your personal details for the following purposes:
  • • responding to your enquiries;
  • • matching personal information with information you provided in our mall;
  • • fulfilling your orders for products and services, order processing and payment clearing (if any);
  • • offering benefits and privileges to registered members including those extended by our group companies;
  • • sending you email or printed communications about new products, events or promotions happening online or in store, which may include joint marketing schemes with other parties.
  • We will only send you communication based on your email and communication preferences. You can unsubscribe the emails or printed communications at any time by emailing customercare@labconcepthk.com or write to Privacy Officer, LAB Concept, 30/F, One Island South, 2 Heung Yip Road, Wong Chuk Hang, Hong Kong, or in the case of emails, click the [unsubscribe] link at the bottom of the email.
  • • analysing trends and shopping behaviour as well as conducting customer surveys to continuously improve our offerings and services.
  • Finally, we automatically collect anonymous data relating to your online session to gather statistical information on our server’s usage and to help us better meet your demands and expectations. This may include but is not limited to your browser type and version, your operating system and your IP address and/or domain name. (the “Purposes”)
  • Likewise, you may check whether we hold any of your personal data and, if so, may also request access, update, correct or request a copy of your personal data held by us. You are also aware of your right to disallow access or use of your personal data by us, and be informed of action taken in response to any such request. You may make the aforementioned request by writing to us.
  • Please note that:
  • We may transfer, use and store your Personal data outside your country of residence for the Purposes and in accordance with this Privacy Policy.
  • Providing your personal data is optional. If you do not provide your personal data to use we may not be able to provide some of our services and features to you.
  • Subject to where otherwise required or permitted by law to protect your interests we will only retain your personal data for as long as it is necessary to (a) fulfil the Purposes, and (b) erase any of your personal data that we have stored as soon as reasonably practicable if you choose to delete your account with us.
  • You may from time to time provide her with various third parties’ personal data (for instance in relation to the receipt of benefits from us). You agree that you have obtained the relevant third parties’ consent to provide us with their personal data.

Security and Protection of Your Information

We may use your personal information to provide our customer services. Access to such information is protected by physical, electronic and managerial measures and we therefore limit the access to your information to our employees and agents who need it to do their jobs.

Disclosure of Your Personal Information

Your personal information held by the Company will be kept confidential but we may disclose information to the following parties, where such disclosure is necessary to satisfy the purpose, or a directly related purpose, for which the data was collected:

  • • any subsidiaries, or affiliates of, or companies controlled by, or under common control with the Company provided that all your sensitive data will not be provided by us to any of such companies unless your consent is obtained;
  • • any person or company who is acting for or on behalf of the Company, or jointly with the Company, in respect of the purpose or a directly related purpose for which the data was provided by you;
  • • any other person or company who is under a duty of confidentiality to the Company and has undertaken to keep such information confidential, provided such person or company has a legitimate right to such information.

We do not provide your personal data to any third parties unless your prior express consent is obtained. We may transfer anonymous and aggregated data to third parties from time to time which may include your personal data in an anonymous format and which does not (and is not able to) identify you in anyway.

Your personal data may also be disclosed to any person or persons pursuant to any statutory or contractual obligations or as required by court of law, provided such person or persons shall be able to prove the required right/authority to access such information. In addition, your personal data may be disclosed under any of the circumstances described in Part VIII of the Ordinance as exemption from the provisions of the Ordinance.

Our Corporate Policy

The Company shall fully comply with the obligations and requirements of the Ordinance. Our officers, management and staff members shall, at all times, respect the confidentiality of and endeavour to keep safe any and all personal data collected and / or stored and / or transmitted and / or used for, or on behalf of, the Company.

The Company shall endeavour to ensure all collection, storage, transmission and other handling of usage of personal data shall be done in accordance with the obligations and requirements of the Ordinance.

Children

We do not use our Site to knowingly solicit any personal data or information from persons under the age of 18. If you are under 18, by visiting our Site you agree that you have informed your parents or guardians about the Privacy Policy prior to such registration or use by you in accordance with the terms of the Privacy Policy. The Site is not marketed to and does not knowingly collection or maintain personal data from children under 13.

Disclaimer

We reserve the right to amend this Privacy Policy at any time and will place any such amendments on this page. Any changes to this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy on our website. In any event, by continuing to use this page following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Policy, as it may be amended from time to time, in whole or part, you must terminate your use of our website. This Privacy Policy is not intended to, nor does it, create any contractual rights whatsoever or any other legal rights, nor does it create any obligations on the Company in respect of any other party or on behalf of any party. Any information provided in the Site to you is for reference only and we do not assume any liability or responsibility for the correctness thereof unless it is due to our willful default. In case you use this Site to transact any order for products and services, to process order or to effect payment, the same is subject to other terms and conditions associated therewith. Nothing in this policy statement shall limit the rights of data subjects under the Ordinance

TOPSHOP

General

Respecting and protecting the privacy of its online visitors is important to LAB Concept (Hong Kong) Limited and its related companies (including all subsidiary, affiliates companies, companies controlled by or companies under common control) (collectively,” “we” or “us”). The Privacy Policy will help you understand how we collect, use and safeguard your personal data in our interactions with you.

Throughout this Private policy, the term "personal data" means any data relating directly or indirectly to you, from which it is practicable for your identity to be directly or indirectly ascertained, and in a form in which access to or processing of the data is practicable.

By visiting any website owned and operated by us (including labconcepthk.com) (collectively, our “Site”) ”) or providing us with your personal data via other means (including via our physical stores or telephone enquiries number, or via marketing programmes, you agree that we will collect, use and store your personal data in accordance with this Privacy Policy, as amended from time to time. This Privacy Policy is incorporated into and forms part of our Terms of Service.

In the event of any discrepancy between the English language version of this Privacy Policy and a translation of the Privacy Policy, the English language version will prevail.

Your Personal Information and How We Use It

The Company collects personal information to ensure we can fulfill our service promises and offer you a personal experience online and in our mall.

  • We use your personal details for the following purposes:
  • • responding to your enquiries;
  • • matching personal information with information you provided in our mall;
  • • fulfilling your orders for products and services, order processing and payment clearing (if any);
  • • offering benefits and privileges to registered members including those extended by our group companies and Top Shop/Top Man whose registered office is at Colegrave House, 70 Berners Street London W1T 3NL (“Top Shop”).
  • • sending you email or printed communications about new products, events or promotions happening online or in store, which may include joint marketing schemes with other parties.
  • We will only send you communication based on your email and communication preferences. You can unsubscribe the emails or printed communications at any time by emailing tscustomercare@labconcepthk.com or write to Privacy Officer, LAB Concept, 30/F, One Island South, 2 Heung Yip Road, Wong Chuk Hang, Hong Kong, or in the case of emails, click the [unsubscribe] link at the bottom of the email.
  • • analysing trends and shopping behaviour as well as conducting customer surveys to continuously improve our offerings and services.
  • Finally, we automatically collect anonymous data relating to your online session to gather statistical information on our server’s usage and to help us better meet your demands and expectations. This may include but is not limited to your browser type and version, your operating system and your IP address and/or domain name. (the “Purposes”)
  • Likewise, you may check whether we hold any of your personal data and, if so, may also request access, update, correct or request a copy of your personal data held by us. You are also aware of your right to disallow access or use of your personal data by us, and be informed of action taken in response to any such request. You may make the aforementioned request by writing to us.
  • Please note that:
  • We may transfer, use and store your Personal data outside your country of residence for the Purposes and in accordance with this Privacy Policy.
  • Providing your personal data is optional. If you do not provide your personal data to use we may not be able to provide some of our services and features to you.
  • Subject to where otherwise required or permitted by law to protect your interests we will only retain your personal data for as long as it is necessary to (a) fulfil the Purposes,unless a longer retention period is required or permitted by law and (b) erase any of your personal data that we have stored as soon as reasonably practicable if you choose to delete your account with us.
  • You may from time to time provide us with various third parties’ personal data (for instance in relation to the receipt of benefits from us). You agree that you have obtained the relevant third parties’ consent to provide us with their personal data.

Security and Protection of Your Information

We may use your personal information to provide our customer services. Access to such information is protected by physical, electronic and managerial measures and we therefore limit the access to your information to our employees and agents who need it to do their jobs.

Disclosure of Your Personal Information

Your personal information held by the Company will be kept confidential but we may disclose information to the following parties, where such disclosure is necessary to satisfy the purpose, or a directly related purpose, for which the data was collected:

  • • any subsidiaries, or affiliates of, or companies controlled by, or under common control with the Company and Top Shop provided that all your sensitive data will not be provided by us to any of such companies or to Top Shop unless your consent is obtained;
  • • any person or company who is acting for or on behalf of the Company, or jointly with the Company, in respect of the purpose or a directly related purpose for which the data was provided by you;
  • • any other person or company who is under a duty of confidentiality to the Company and has undertaken to keep such information confidential, provided such person or company has a legitimate right to such information.

We do not provide your personal data to any third parties unless your prior express consent is obtained. We may transfer anonymous and aggregated data to third parties from time to time which may include your personal data in an anonymous format and which does not (and is not able to) identify you in anyway.

Your personal data may also be disclosed to any person or persons pursuant to any statutory or contractual obligations or as required by court of law, provided such person or persons shall be able to prove the required right/authority to access such information. In addition, your personal data may be disclosed under any of the circumstances described in Part VIII of the Ordinance as exemption from the provisions of the Ordinance.

Our Corporate Policy

The Company shall fully comply with the obligations and requirements of the Ordinance. Our officers, management and staff members shall, at all times, respect the confidentiality of and endeavour to keep safe any and all personal data collected and / or stored and / or transmitted and / or used for, or on behalf of, the Company.

The Company shall endeavour to ensure all collection, storage, transmission and other handling of usage of personal data shall be done in accordance with the obligations and requirements of the Ordinance.

Children

We do not use our Site to knowingly solicit any personal data or information from persons under the age of 18. If you are under 18, by visiting our Site you agree that you have informed your parents or guardians about the Privacy Policy prior to such registration or use by you in accordance with the terms of the Privacy Policy. The Site is not marketed to and does not knowingly collection or maintain personal data from children under 13.

Disclaimer

We reserve the right to amend this Privacy Policy at any time and will place any such amendments on this page. Any changes to this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy on our website. In any event, by continuing to use this page following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Policy, as it may be amended from time to time, in whole or part, you must terminate your use of our website. This Privacy Policy is not intended to, nor does it, create any contractual rights whatsoever or any other legal rights, nor does it create any obligations on the Company in respect of any other party or on behalf of any party. Any information provided in the Site to you is for reference only and we do not assume any liability or responsibility for the correctness thereof unless it is due to our willful default. In case you use this Site to transact any order for products and services, to process order or to effect payment, the same is subject to other terms and conditions associated therewith. Nothing in this policy statement shall limit the rights of data subjects under the Ordinance.